Independent platforms
Ameyo Reviews
According to independent reviews, Ameyo averaged at 4.0 out of 5, which is around an average score for the reviewed SaaS platforms. Whether Ameyo is a good SaaS solution for your business depends on the specific features you need, scale, budget, and other factors. Check website performance, real use cases, and user feedback for a more objective evaluation.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.2 | 100 |
| G2 | 4.3 | 243 |
| Gartner | 4.5 | 20 |
| GetApp | 4.2 | 100 |
| Glassdoor | 3.7 | 331 |
| GoodFirms | No reviews | No reviews |
| Software Advice | 4.2 | 100 |
| Trustpilot | 3.2 | 1 |
| TrustRadius (out of 5) | 4.1 | 20 |
| Weighted Average Rating | 4.0 |
See also: What Made Us Choose Sources for Expert Score?
Ameyo Social Media
Ameyo Traffic & Engagement
Curious how users actually find and interact with Ameyo? The table below covers traffic sources, user engagement, and other key ameyo.com metrics.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 23092.0 | 1.99 | 53.4 | 0.48 | 26% | 50% | 0.35% | 3.4% | 0.05% | 2.3% |
Ameyo Website Visits Two-Year Trend: Negative
Learn more: Website Traffic Indicators We Use.
Supported Integrations
Ameyo connects with platforms like Salesforce, Zendesk, and Zoho CRM, ensuring your Call Management system fits into your existing sales and marketing tools without extra setup.
- Salesforce
- Zendesk
- Zoho CRM
- Freshdesk
- Microsoft Dynamics
- HubSpot
- Kapture CRM
- SAP
- Oracle
- SugarCRM
Ameyo Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Here’s a look at what Ameyo actually delivers – and where it falls short.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | Yes |
| Vanity Numbers | Not verified |
| Toll-Free Numbers | Not verified |
| Real-Time Reporting | Yes |
| Professional Recordings | Not verified |
| Interactive Voice Response (IVR) | Yes |
| Call Recording | Yes |
| Call Analytics | Yes |
| Inbound Call Tracking | Yes |
| Call Filtration | Not verified |
| Automatic Call Distribution (ACD) | Yes |
| API and Third-Party Integrations | Yes |
| Pay-Per-Call | Not verified |
| CRM | Not verified |
| CPaaS | Yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Ameyo’s Voicebot handles the calls that would otherwise land in a queue. It understands natural language well enough that callers can skip the button-pressing entirely — they describe what they need, and the system works out the next step. For routine requests, the whole interaction can resolve without a live agent ever getting involved, which frees up the people on your team for conversations that actually need them.
Real-Time Reporting
A contact center generates a lot of signal — queue depth, agent availability, conversion rates, call volume spikes — and Ameyo’s dashboards make that signal visible while it’s still actionable. Supervisors aren’t reviewing what happened at the end of a shift. They’re watching it unfold and adjusting before a small problem becomes a bigger one.
Interactive Voice Response (IVR)
Ameyo’s IVR isn’t just a menu tree with options one through five. It supports multi-level call flows, multiple languages, and responses that pull live data from your CRM or database — so what a caller hears can actually reflect who they are and why they’re likely calling. Self-service options handle common requests without touching a live agent, and the flow itself can be designed around how your customers actually move through an interaction rather than how a generic template assumes they will.
Call Recording
Every call gets captured through Ameyo’s voice logger, and finding a specific recording later is straightforward — filter by agent, date, call type, or outcome and it’s there. That’s useful for coaching, but it’s also just a more reliable way to understand what actually happened on a call versus what the disposition notes say happened.
Call Analytics
Ameyo breaks down contact center performance across both inbound and outbound activity — call patterns, agent efficiency, customer behavior, conversion rates, churn signals. The outbound dashboards in particular give teams a clearer read on which campaigns are working and where drop-off is happening, rather than leaving teams to infer that from top-line numbers alone.
Inbound Call Tracking
Ameyo tracks call activity through dedicated inbound and outbound dashboards that sit side by side — traffic trends, connection rates, campaign outcomes. For teams running outbound campaigns, seeing what’s driving results in real time makes it easier to shift resources toward what’s working rather than waiting until a campaign wraps to find out.
Automatic Call Distribution (ACD)
Ameyo’s ACD doesn’t just find whoever’s free next. It routes based on agent skills, caller history, CRM data, IVR input, and business rules — all configurable depending on what your operation actually needs. The difference shows up in first-contact resolution: when the routing logic is built around the specifics of the caller rather than availability alone, fewer interactions end with a transfer.
API and Third-Party Integrations
Ameyo connects with Salesforce, Microsoft Dynamics, Zendesk, and a range of other CRMs and business systems. When a call comes in, the relevant customer data is already on the agent’s screen — no manual lookup, no tab switching. At scale, that kind of context at the start of a conversation tends to compress handle times and takes some of the guesswork out of how agents approach each interaction.
CPaaS
Ameyo offers its own CPaaS product called Ameyo ComPaaS. It gives developers an easy-to-use cloud-based platform with a comprehensive set of telecommunications functions that can be seamlessly incorporated into any type of application, covering voice, video, chat, and messaging channels — without businesses needing to build or maintain their own backend communications infrastructure.
Ameyo Call Management Pricing Overview: How Much You’ll Pay
- Minimum Price per Month: $30
Average Performer in Call Management: While it provides basic call management features, Ameyo lacks the innovation, scalability, and reliability to compete with top-rated businesses.
Related: How We Classify Inbound Call Management Software.
What Do Customers Say About the Ameyo?
Positive reviews:
“Ameyo is good for distributing lead in software for calling it’s good for my colleague who use this so happy.” – Rajat M. ⭐⭐⭐⭐⭐ February 3, 2026
“Its feature stack and one stop shop for all customer experience needs.” – Verified User in Information Technology and Services ⭐⭐⭐⭐⭐ November 7, 2025
Negative reviews:
“Nothing as of now. There is somewhat quick resolution in case of any issues in existing system, but in case of service requests, experience is very poor.” – Harsh B. ⭐☆☆☆☆ May 25, 2022
“Support is not help full. Lots of delay in support, ticket passing. for small small changes, commercial gets involved.” – Vive P. ⭐☆☆☆☆ September 19, 2022
Positive reviews:
“Ameyo is featured with many pre defined report and wallboard feature is useful for manager view.” – IT SRE ⭐⭐⭐⭐⭐ June 21, 2023
“Ameyo Omnichannel is definitely a reliable customer support software geared to cater to the needs of both inbound and outbound customer outreach. For inbound customer support, Ameyo prioritizes the tickets thereby not losing an important client and an outbound agent gets his connects to live human voices thereby increasing prospect outreach. This proves fruitful as Ameyo offers a support helpdesk to monitor the social media interactions that make it easy for the agent to proactively provide service to the customers. Ameyo helps in achieving objectives like being cost-effective, less time consuming, speedy communication, have an interactive social media as well as to increase the company’s client base. Ameyo Omni is easy to deploy, monitoring can be done with ease and receiving feedback becomes an easy task. It helps the company to set long-term relationship goals with customers thus strengthening the client-customer bond.” – Operation ⭐⭐⭐⭐⭐ January 7, 2020
Negative reviews:
“The service is okay okay but they need to improve on their customer service, raising a ticket takes a long time.” – VP, OPERATIONS ⭐⭐⭐☆☆ October 28, 2025
“Ameyo is one of the sub standard software. We implemented this thinking it will be a great software, but did not live up to the expectation. It is prone to errors. Every now and then one or the other system starts arising in the software. The report generation does not work for days altogether. We are constantly in touch with the Ameyo team for almost 3 months now but the issues are not fixed.” – Senior Team Lead ⭐⭐⭐☆☆ March 30, 2019
Positive reviews:
“It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.” – Kartik S. ⭐⭐⭐⭐⭐
“Ameyo has lot of features and modules which will help for all kind of industries and customer support needs to improve a bit.” – Tharan R. ⭐⭐⭐⭐⭐
Negative reviews:
“The legal team from my company asked us to not go forward because of data security issues. If they had this covered, we’d have gone with Ameyo without any second thoughts.” – Nitin M. ⭐☆☆☆☆
“Call routing cannot be configured as desired specially for outbound.” – Anand B. ⭐☆☆☆☆
Positive reviews:
“Work life balance. On time salary. Helpful seniors.” – Product engineer ⭐⭐⭐⭐⭐ June 20, 2025
“Awesome culture and fabulous environment.” – Product manager ⭐⭐⭐⭐⭐ May 6, 2024
Negative reviews:
“So much stress with low returns in terms of salary or anything else.” – Tech support ⭐☆☆☆☆ November 27, 2024
“Too much work No good apraisals. This year they gave 2-3% appraisal. Exotel acquired it now u won’t get working freedom Micromanagement by managers They fired many peoplejust judging u for any random tech story.” – Senior software engineer ⭐☆☆☆☆ June 2, 2023
Positive reviews:
“Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort, call recordings use for audits and help to proving training to sales team to improve performance.” – Pooja D. ⭐⭐⭐⭐⭐ November 2024
“Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it. As this has many extensions we can easily switch to the best available network.” – Vinoth D. ⭐⭐⭐⭐⭐ March 2023
Negative reviews:
“Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.” – Vishnu B. ⭐☆☆☆☆ July 2019
“I am using Ameyo from the last 2-3 years, it used to be good but now it’s gone down.. 1) Pathetic Support team 2) After a few updated of the browser, the software stops working 3) Raise the ticket then for resolution 2 people will call 4) Resolution takes weeks to resolve.” – Rohin G. ⭐⭐☆☆☆ December 2020
Negative reviews:
“Horrific experience to work at Ameyo. All the decisions taken by a single person in India team (Authoritarian rule)- Sales, revenue, finance, HR. The decision is unanimous and no one can question her authority. Sending legal notices to people who have joined other firms in order to harass the person, not giving incentive to people who have left, holding full and final are some of the USPs of the firm. She has done it in case of multiple team mates. Join at your own risk.” – Anonymous ⭐☆☆☆☆ December 27, 2021
Positive reviews:
“For managing customer interactions across all channels, including phone, email chat social media and SMS, it offers unified platform, no matter how customer choose to contact the business, this enables customer support teams to offer a seamless experience. It provides a number of features, including ticket routing, call routing and knowledge base search to assist in automating customer tasks. Customer service representatives have less work to do as a result, allowing them to concentrate on more difficult problems. I can track the performance of my team and spot the areas for improvement with the aid of a variety of reports and analytics offered by Ameyo. By doing so it can be made sure that customer service team is meeting the needs of the clients and offering them high quality service.” – Swati Chaudhary ⭐⭐⭐⭐☆ October 27, 2023
Negative reviews:
“We use it to make calls to search for respondents all around the globe. The customer service is Ameyo is pretty poor and their reports cannot be customized.” – Sankar Dhara ⭐⭐⭐☆☆ December 3, 2022
Ratings, scores, and feature assessments follow our standard evaluation process. See our review methodology.
