Bitrix24 Review

Positive reviews:

“Main thing I like about Bitrix is that you can use it manage multiple things including Lead Pipeline, Deals, Tasks & Projects inside one software. Plus being able to connect multiple tools, so all of the client emails, calls etc. are automatically attached to the customer record (making it way easier to see the conversational history). Also, you can have different automations set for each stage in the pipelines.” – Verified User in Marketing and Advertising ⭐⭐⭐⭐⭐ January 23, 2026

“I don’t have to keep track of my calendar; I get reminders for each task that is due, whether it’s a client query or simple updates. I can integrate with BI tools for generating reports, and everything is seamlessly managed by the mobile app and desktop application. When I’m traveling or not near my personal computer, I can open the mobile app to check for updates from the tech team or my manager and reply directly through my phone.” – Subham k. ⭐⭐⭐⭐☆ January 6, 2026

Negative reviews:

“Currently, Bitrix charges you for everything, even to be able to view PDF files sent through a chat, in each update its developers remove functions that were free to make them paid, a rather unethical practice with the end consumer to whom they change the terms from one moment to the next it turns out to be hypocritical and lying.” – Andres F. ⭐☆☆☆☆ January 12, 2024

“The crm is slow lacks lots of features and the support team lacks experience and knowledge to solve issues and takes forever to respond.” – Verified User in Consumer Services ⭐☆☆☆☆ September 2, 2024

Positive reviews:

“This is all-in-one business management platform. It helps in tools for CRM, project management, communication, collaboration, communication and automation. It is used by small and medium sixed business. It offers cloud-based, on-premise, and hybrid deployment options. It also offers video conferencing, file sharing, and collaboration tools.” – Analyst ⭐⭐⭐⭐⭐ February 5, 2025

“Consider that our company has multiple teams like design, marketing, content. The platform provides tools for communication, collaboration and task management. Using the CRM module all client details, emails and phone calls are logged. Each client project is broken into tasks. This platform helps to track the project. The agency creates a landing page for a client campaign.” – Accountant ⭐⭐⭐⭐☆ January 13, 2025

Negative reviews:

“We were using Bitrix to follow our roles in the projects, our or other member’s tasks, status of those tasks and project. But, we replaced it with Microsoft Teams, becuase Teams is more practical and it’s mobile version is much better.” – IT Process Management Specialist ⭐⭐⭐☆☆ July 9, 2019

Positive reviews:

“It has good communication channels like instant messaging, video and audio calling and files sharing which makes it easy for us to keep every updated and on the know.” – John G. ⭐⭐⭐⭐⭐

“The project management feature of Bitrix24 is the most impactful feature, it gives more controls to the managers for the activites of the responisble persons and more insight to the employee about the ongoing and upcoming tasks.” – Mohsin A. ⭐⭐⭐⭐⭐

Negative reviews:

“Support can be limited with the app and they often guide you to their FAQ or support pages rather than having tailored support.” – Zaina K. ⭐☆☆☆☆

“Employees time spent on Bitrix24 is not there on the std module, these are bare min basic features. If you have dismissed an employee from an organization or any employee has left, you cannot remove that person from Bitrix24.” – Sarla S. ⭐☆☆☆☆

Positive reviews:

“The working environment is very good. The bosses and colleagues always listen and share all their experiences and advice. They patiently taught me everything and helped me enthusiastically from the first day I went to work.” – Digital marketing manager ⭐⭐⭐⭐⭐ March 21, 2024

“Nice people! Healthy environment. Transparent relationships. It’s a really good head office.” – Manager ⭐⭐⭐⭐⭐ December 21, 2023

Positive reviews:

“I like this software for schedule management, this software is a very useful and powerful tool. No doubt it is very overwhelming at first because of the no. of options and features available in it. but after using it for some time, your working life will become easier than before. all my tasks go much easier than before. making sure all our work and data are secured. Although it is still missing some functions compared to the other tools, this is definitely a very promising platform for organizational collaboration. Keep up the great work! I believe you will get better and better every day.” – Rahul Sharma ⭐⭐⭐⭐⭐ November 24, 2023

“We TheLinksGuys use Bitrix24. As a remote-based company, we had to find efficient Workflow Management Software suitable for the different computer operating systems and accessible enough on even a mobile phone. We found success with the Bitrix24 software as our primary base of work support. There is a chat feature that allows all staff to communicate with each other one-on-one. We also split the departments into group chats so they will not clutter the main team group chat. It has a feed akin to a social media homepage that serves as the company-wide notice board. It also has a task management application in it. With this, we track the work of the projects of the teams that have a timeline to be conducted in.” – Amit Raj ⭐⭐⭐⭐⭐ September 26, 2023

Positive reviews:

“Would not really say anything too bad about it. I think it’s the best CRM I have worked with so far. It is like having an item company within a tool or item.” – Rebeca P. ⭐⭐⭐⭐⭐ October 2025

“Iniciante, apesar de ter meio ano trabalhando com ele ainda não achei um público interessado em aprender e desenvolver ele. Me ajuda com tarefas do dia á dia e a gerência minhas propagandas de maneira eficiente.” – Alan Felipe G. ⭐⭐⭐⭐⭐ September 2025

Negative reviews:

“I’ve been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been abandoned and all the staff have been replaced by a dumb AI. Support has been taking days, if not weeks, to respond. We’re experiencing an error with card merging that’s been open for over a month. Changes are made out of the blue, without warning, and we have to constantly find new ways to do things. It seems to create more problems than solutions. No CRM card can be deleted, and merging doesn’t work, so we created a column just to isolate cards that need to be merged and/or deleted. Automations don’t pull updated numbers or contact names, so we have to create new cards when we correct someone’s number or contact name, otherwise it sends automated messages with the old/incorrect information. We’re constantly having problems connecting to WhatsApp, and we thought it was a Meta issue, but it’s actually Bitrix. We’re starting to evaluate new platforms to migrate our entire operation, and it’s going to be a lot of work, but it looks like it’ll be worth it.” – Larissa R. ⭐⭐☆☆☆ September 2025

“We initially locked in a forever pricing option that they said will never change on the ad copy. A few years down the line they denied this was ever the case. Watch out -they are dishonest.” – Adriaan v ⭐☆☆☆☆ June 2023

Positive reviews:

“Bitrix gave me a new plane to work with goals I keep for personal growth and innovation. It has cool platforms that one day can be used with like-minded people one day who may join my company. I love using this unique managment system!” – Cyrus Ray ⭐⭐⭐⭐⭐ October 31, 2024

“As a business owner, I’m always on the go. I need a CRM that can keep up with me, no matter where I am. That’s why I switched to Bitrix24. Their mobile CRM is simply the best I’ve ever used.” – Richard Putikis ⭐⭐⭐⭐⭐ November 16, 2023

Negative reviews:

“There is no way to contact anyone. The system does not send me my reset email link and I have not been able to login. Thank god this was only after I entered 5 clients. I’ve called, emailed and read all of the articles and nothing has worked. The system seemed good while I was able to use it but the lack of support is awful when running a business.” – Jacky Ayala ⭐⭐☆☆☆ March 3, 2026

“We are dealing with UAE Bitrix24 partner “KeenEnter”, everything is mess, nothing is working properly, we submited a complaint to Bitrix24. But they didn’t respond and they did nothing….. the worst CRM i have ever seen.” – Ahmad Ibrahim ⭐☆☆☆☆ February 14, 2026

Positive reviews:

“Bitrix24 is the central CRM (customer relationship management) system currently deployed by a major B2B client of hours. The client is the educational consulting segment where there is constant acquisition of new customers (1 time customer lifetime value). Bitrix24 empowered us the drive greater revenues through referrals as well as new customer acquisitions. The overall tactical uses are (1) addition and dynamic updation of leads (2) dynamic assessment of lead handling on both fronts – sales and marketing. It is central to weekly and monthly review meetings where aggregate pipeline data are available for tracking marketing ROI and individual, office-wise and country-wise sales handling (3) At a more strategic level, it also enables decision making on core products to focus on. A recent meeting clearly indicated a trend (backed by marketing investment sync as well) where certain service lines were clearly seen growing faster and accordingly a decision on investing was made within 2 weeks (4) It is also useful managing collection data and ensuring no missed payments (5) Overall a very flexible system that can be tailored to specific requirements.” – Haresh Kodnani ⭐⭐⭐⭐⭐ December 20, 2024

“I use Bitrix a lot to control all processes within the company, calendar, shared tasks, events, feed, conversations between team members from all regions. I work as an outsourcer within a company with a large number of employees, on average there are 1000 employees online on Bitrix every day, carrying out all data processing and controlling all scheduling and tasks to be resolved within deadlines.” – Luiz Fernando Junglos ⭐⭐⭐⭐⭐ October 20, 2023

Negative reviews:

“BEWARE of Bitrix24! Months to customize, didn’t work for us, doesn’t support drips, non-intuitive, no refunds!” – Verified User ⭐☆☆☆☆ November 12, 2020

“Bitrix24 was being used initially as a file sharing program before rolling out other features. However, the file sharing proved completely unreliable compared to other providers and so we had to switch to an alternative.” – Alistair Turnbull ⭐☆☆☆☆ March 20, 2019