Independent platforms
CM.com Reviews
According to independent reviews, CM.com averaged at 2.7 out of 5, which is among the lowest scores for SaaS solutions. It’s crucial to verify whether CM.com is a good fit for your business and contains all the features you need.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.9 | 7 |
| G2 | 4.8 | 12 |
| Gartner | 4.0 | 1 |
| GetApp | 4.9 | 7 |
| Glassdoor | 3.4 | 96 |
| GoodFirms | No reviews | No reviews |
| Software Advice | 4.9 | 7 |
| Trustpilot | 1.3 | 103 |
| TrustRadius (out of 5) | No reviews | No reviews |
| Weighted Average Rating | 2.7 |
See also: What Made Us Choose Sources for Expert Score?
CM.com Social Media
CM.com Traffic & Engagement
Curious how users actually find and interact with CM.com? The table below covers traffic sources, user engagement, and other key cm.com metrics.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 1664902.0 | 5.1 | 229.5 | 0.39 | 58% | 17% | 0.14% | 14.4% | 0.03% | 3.9% |
CM.com Website Visits Two-Year Trend: Positive
Learn more: Website Traffic Indicators We Use.
Supported Integrations
CM.com connects with platforms like Salesforce, HubSpot, and Shopify, ensuring your Call Management system fits into your existing sales and marketing tools without extra setup.
- Salesforce
- HubSpot
- Shopify
- Zendesk
- Microsoft Dynamics 365
- SAP
- Genesys
- Magento 2
- Zapier
- WooCommerce
CM.com Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Here’s a look at what CM.com actually delivers – and where it falls short.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | Yes |
| Vanity Numbers | Not verified |
| Toll-Free Numbers | Yes |
| Real-Time Reporting | Yes |
| Professional Recordings | Not verified |
| Interactive Voice Response (IVR) | Yes |
| Call Recording | Yes |
| Call Analytics | Yes |
| Inbound Call Tracking | Not verified |
| Call Filtration | Yes |
| Automatic Call Distribution (ACD) | Yes |
| API and Third-Party Integrations | Yes |
| Pay-Per-Call | Not verified |
| CRM | Not verified |
| CPaaS | Yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
CM.com’s Voice API goes well beyond basic call routing — and with the 2025 launch of AI Voice Agents, it now handles full inbound conversations automatically, 24/7, without menus or hold times. Whether you’re fielding support calls or running outbound notifications, voice becomes another programmable channel rather than a legacy system you manage separately.
Toll-Free Numbers
CM.com’s Voice API supports local and virtual number provisioning across markets worldwide, letting you establish a credible local presence or a single global number without owning physical telephony infrastructure. Whether you’re expanding into a new country or consolidating inbound lines, the setup is handled at the API level — no carrier negotiations required.
Real-Time Reporting
CM.com surfaces live performance data across every channel — SMS delivery rates, message opens, campaign click-throughs, and voice call outcomes — all in one dashboard. You don’t pull reports after the fact; you monitor what’s working mid-campaign and adjust without burning the whole send. That’s the difference between reactive and actually in control.
Interactive Voice Response (IVR)
CM.com’s IVR capability lets you build call flows without a PBX or on-premise hardware. Handle common inbound queries automatically — account info, order status, appointment confirmations — so your live agents focus on conversations that actually need a human. The straightforward stuff gets resolved faster, and your best operators aren’t burned out on it.
Call Recording
Whether it’s for compliance, coaching, or figuring out exactly where a sales conversation fell apart, CM.com’s Voice API supports full call recording with accessible, stored logs. Quality review gets a lot more concrete when you can go back and listen — and regulated industries can meet their audit requirements without building a separate archiving stack.
Call Analytics
CM.com’s Customer Data Platform consolidates behavioral signals from every channel — messaging, voice, email, web — into unified customer profiles. Analytics aren’t fragmented by channel; you can see the full customer journey and surface patterns that siloed tools will always miss. Which topics drive inbound volume, where conversations break down, which segments convert — that data changes how you train, route, and plan.
Call Filtration
CM.com lets you build intelligent routing rules so calls reach the right team based on time of day, caller data, or custom business logic. High-value leads don’t end up in a general queue, and routine calls don’t burn through your best operators’ time. Not every call deserves the same routing — and CM.com makes that easy to define and change without touching infrastructure.
Automatic Call Distribution (ACD)
CM.com’s Voice API supports skills-based and criteria-driven call distribution — incoming calls are matched to the right agent or team rather than whoever picks up first. Shorter wait times, fewer unnecessary transfers, and better first-call resolution follow naturally. Unlike legacy ACD systems, it’s configured in the API layer and scales without hardware changes.
API and Third-Party Integrations
CM.com connects with Salesforce, HubSpot, Shopify, Zendesk, Microsoft Dynamics, SAP, Genesys, Magento, and more — via pre-built plugins and an open API. Your communication data doesn’t sit in a silo; it flows into the systems your team already uses. Compared to pure-play CPaaS competitors like Twilio or Vonage, CM.com differentiates with native marketing, payments, and AI layers already on the same platform — making fewer integrations necessary in the first place.
CPaaS
CM.com is recognized by Juniper Research as an Established Leader in the CPaaS Vendors Leaderboard, and its Connectivity Platform delivers a single API gateway to SMS, WhatsApp, RCS, voice, Apple Business Messages, and more. Developers add new channels with a few lines of code instead of managing separate vendor relationships. Unlike pure-play CPaaS providers, CM.com layers marketing automation, HALO agentic AI, payments, and customer service tooling on top of its connectivity infrastructure — making it one of the most complete communication stacks available in the market today.
CM.com Call Management Pricing Overview: How Much You’ll Pay
- Minimum Price per Month: €35 (Mobile Service Cloud Basic, per agent/month)
Average Performer in Call Management: com lacks the innovation, scalability, and reliability to compete with top-rated businesses.
Related: How We Classify Inbound Call Management Software.
What Do Customers Say About the CM.com?
Positive reviews:
“My team loves that the CM.com team provides proactive support to help us when we’re in need. You can tell they do everything they can to help us when they can.” – Verified User in Computer Software ⭐⭐⭐⭐⭐ September 9, 2021
“Sabrina has been so amazing — she’s gone above and beyond to help us reach our customer care goals for our company — and with her help Robin has been an awesome tool for us to connect with out guests in live-time chats on their preferred platform which is next level :)” – Rachel E. ⭐⭐⭐⭐⭐ February 25, 2022
Positive reviews:
“I helped my customer in order to find a solution which would permit to automate a payment process and possibly connect with our ERP system.” – Director of IT Services ⭐⭐⭐⭐☆ October 15, 2025
Positive reviews:
“Flexibility to choose the tech stack. Flexible work hours. Product managers with good domain knowledge. Hybrid. Challenging work.” – Software engineer ⭐⭐⭐⭐☆ May 22, 2023
“Remote office, good company culture, not too pushy, always respect sales potential.” – Regional sales director ⭐⭐⭐⭐⭐ February 13, 2023
Negative reviews:
“Horrible leadership! Horrible Benefits! You are lucky if you even get a commission check! Extremely unorganized and LOT’s of turnover.” – Sales ⭐☆☆☆☆ September 29, 2022
“This is the worst company ever u will be micromanaged every day, given unrealistic deadlines for completion…ur manager will ask u to get something done cos his manager wants it in half day…head manipulating everything & treating people like slaves who have no personal life…even if u have covid they ask u to work & complete ur deliverables in inhuman way.” – Anonymous employee ⭐☆☆☆☆ August 3, 2022
Positive reviews:
“My overall experience utilizing CM.com solutions was extremely positive and as my organization continues to evaluate solutions for effective and affordable customer messaging, I will keep them top of mind.” – Chris R. ⭐⭐⭐⭐⭐ April 2020
“Excellent – our account manager is always ready to assist and very helpful! The platform is always available and we have not experienced any issues before.” – Johan B. ⭐⭐⭐⭐⭐ April 2020
Positive reviews:
“I recently purchased a chatbot from CM.com to use on my website. The chatbot was really easy to set up and build and the team were really helpful. All my questions were answered in a timely fashion and IMO their pricing is fair.” – Retail user ⭐⭐⭐⭐⭐ November 4, 2021
Negative reviews:
“If could give 0 stars, I absolutely would. Their service is the worst. I don’t know where to begin. The only thing I can say is, STAY AWAY!!! If you can find another carrier, rather go there, even if the cost is much higher. This is just BAD for business!” – Hopley Enterprises ⭐☆☆☆☆ December 22, 2025
“An absolute shambles of a company, bought tickets for Stone Valley Midland’s festival, Which was cancelled shortly before it was due to be held. Contacted CM.com & was told to contact Wannasee, which I did but received no reply as they’d gone into liquidation. Basically I was passed from pillar to post. Do yourself a favour, don’t buy any tickets for an event, that uses the CM.com ticketing platform. Stick to a reputable outfit like Skiddle, who actually care about their customers.” – MR Richard Barnett ⭐☆☆☆☆ November 26, 2025
Ratings, scores, and feature assessments follow our standard evaluation process. See our review methodology.
