Independent platforms
Dialpad Reviews
According to independent reviews, Dialpad averaged at 4.2 out of 5, which is a high yet not spotless score. So, before picking Dialpad as your SaaS solution, it makes sense to evaluate whether it’s a good fit for your business – feature-by-feature, including real use cases and user feedback.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.2 | 562 |
| G2 | 4.4 | 625 |
| Gartner | 4.5 | 232 |
| GetApp | 4.2 | 562 |
| Glassdoor | 4.1 | 472 |
| GoodFirms | 4.2 | 4 |
| Software Advice | 4.2 | 562 |
| Trustpilot | 4.1 | 2904 |
| TrustRadius (out of 5) | 4.1 | 561 |
| Weighted Average Rating | 4.2 |
See also: What Made Us Choose Sources for Expert Score?
Dialpad Social Media
Dialpad Traffic & Engagement
Curious how users actually find and interact with Dialpad? The table below covers traffic sources, user engagement, and other key dialpad.com metrics.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 2096731.0 | 5.5 | 690.0 | 0.39 | 62% | 26% | 0.39% | 3.7% | 0.04% | 1.0% |
Dialpad Website Visits Two-Year Trend: Positive
Learn more: Website Traffic Indicators We Use.
Supported Integrations
Dialpad connects with platforms like Salesforce, HubSpot, and Zendesk, ensuring your Call Management system fits into your existing sales and marketing tools without extra setup.
- Salesforce
- HubSpot
- Zendesk
- Microsoft Teams
- Google Workspace (formerly G Suite)
- Slack
- Microsoft Dynamics 365
- Zapier
- Gong
- Guru
Dialpad Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Here’s a look at what Dialpad actually delivers – and where it falls short.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | Yes |
| Vanity Numbers | Yes |
| Toll-Free Numbers | Yes |
| Real-Time Reporting | Yes |
| Professional Recordings | Yes |
| Interactive Voice Response (IVR) | Yes |
| Call Recording | Yes |
| Call Analytics | Yes |
| Inbound Call Tracking | Yes |
| Call Filtration | Yes |
| Automatic Call Distribution (ACD) | Yes |
| API and Third-Party Integrations | Yes |
| Pay-Per-Call | Not verified |
| CRM | Not verified |
| CPaaS | Not verified |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Every call, meeting, and voicemail gets transcribed automatically — no one has to scramble for a pen or rely on memory to piece together what was discussed. For teams that move fast and need to follow up quickly, having that record just there is the kind of thing you don’t realize you needed until you have it.
Vanity Numbers
A number that actually spells something — or at least means something — sticks in people’s heads a lot better than a random string of digits. Dialpad lets you set one up tied to your brand, so when a customer wants to call back, they don’t have to dig through their call history to find you.
Toll-Free Numbers
Nobody wants to think twice about whether a call is going to cost them. A toll-free number through Dialpad removes that hesitation entirely — customers can just call, which tends to mean they actually do.
Real-Time Reporting
Most reporting tells you what happened yesterday. Dialpad shows you what’s happening now — call volumes, agent activity, which campaigns are doing anything worth mentioning. If something’s going sideways, you’ve got a shot at catching it while the day is still going.
Professional Recordings
Calls get recorded in clean, usable quality and stored somewhere you can actually find them later. Handy for coaching, useful for disputes, and good to have on file for compliance — without having to dig through a mess to locate the right conversation.
Interactive Voice Response (IVR)
Not every call needs a live agent from the first second. Dialpad’s IVR handles routing and basic self-service on its own, so your team isn’t spending half their day answering calls that didn’t need them in the first place. You build the flows to fit how your business actually runs, and callers get to the right place faster.
Call Recording
Calls are stored right inside the platform, so pulling one up later doesn’t mean hunting through a separate system. Whether you need it for training, compliance, or just settling a “who said what” question — it’s there, and finding it takes seconds.
Call Analytics
There’s a difference between feeling like things are going well and being able to show it. Dialpad’s analytics give you a concrete look at call patterns, where slowdowns tend to happen, and how individual agents are trending over time — so decisions aren’t just based on gut feel.
Inbound Call Tracking
Dialpad keeps a running log of every call — who it was, when it came in, how long it lasted. Simple, but it means your team always has the context they need before a follow-up, rather than going in blind.
Call Filtration
Before anyone picks up, Dialpad lets your team see what’s coming in. The calls that matter get answered. The ones that don’t can be dealt with without pulling someone away from something more important.
Automatic Call Distribution (ACD)
Incoming calls get sent to whoever is available and actually suited to handle them — not just whoever happens to pick up first. It keeps the queue from turning into a mess and means customers reach someone who can help them move forward, not just someone who’s free.
API and Third-Party Integrations
Dialpad plugs into the tools your team is already using — CRMs, helpdesks, whatever else is in the mix. Information stays in sync across platforms, so nobody has to bounce between tabs trying to piece together a complete picture of a customer.
Dialpad Call Management Pricing Overview: How Much You’ll Pay
- Inbound Call per Minute: $0.01
- Outbound Call per Minute: $0.02
- Phone Number per Line: $5/ local, $15/ toll-free
- Minimum Price per Month: $15
Leading Solution in Call Management: End-to-end solutions and a focus on customer satisfaction make Dialpad an ideal choice for businesses that seek feature-rich and robust call management systems.
Related: How We Classify Inbound Call Management Software.
What Do Customers Say About the Dialpad?
Positive reviews:
“Dialpad Support is easy to use and straightforward. I like that they follow up with an email after you are finished so you remember all the steps. It is a quick and efficient way to get help. The customer support is excellent! I have used it several times in the last month.” – Roxanne D. ⭐⭐⭐⭐⭐ February 21, 2025
“Easy to use, Very straightforward and creating flows are easy. Integration is also easy and documentation is easy to understand. It is one of the best softphones i have seen. Easy to Implement. Customer Support is pretty decent. My useage is quite less, we use it for external queries.” – Adith S. ⭐⭐⭐⭐⭐ September 18, 2025
Negative reviews:
“I do appreciate Dialpads capability to shield my private number from outreach cases. Off-duty mode. I also appreciate the color layout. The ability to monitor call progress while in the call.” – Verified User in Retail ⭐☆☆☆☆ 2023
“Interface and ability to pretty much self-service your account. Call recordings with Screen recording are good. We actually are using several tools to try to manage all the downfalls this software has.” – Verified User in Marketing and Advertising ⭐☆☆☆☆ April 2022
Positive reviews:
“The platform has a clean interface that makes scheduling and joining meetings easy. Audio and video have been consistently reliable. It is a great tool for staying organized and reviewing meetings afterwards. Integration with Google Calendar is a plus for my organization.” – Salesforce Administrator ⭐⭐⭐⭐⭐ April 10, 2025
“Dialpad has been beneficial to my ministry for five years by allowing me to record each call and identify when someone is being disruptive during our meetings.” – Executive Director ⭐⭐⭐⭐⭐ April 8, 2025
Negative reviews:
“Poor customer service, Poor Marketing, Poor enterprise development company does not support business with struggling issues. Cares only about $$” – CEO ⭐☆☆☆☆ September 2021
“Poor support, hardware is proprietary, and very much one size fits all approach (which doesn’t work).” – IT Manager ⭐☆☆☆☆ August 2018
Positive reviews:
“Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift.” – Mac B. ⭐⭐⭐⭐⭐
“There is a great intuitive interface, cloud-based accessibility, and robust features. Calls made using the platform are clear and the video calls and AI-driven transcription services are stellar.” – Daniel L. ⭐⭐⭐⭐⭐
Negative reviews:
“You end up wasting months trying to finalize the ‘privacy policy’ on your website, only to be left unable to send SMS messages.” – Kevin P. ⭐☆☆☆☆
“There is a significant delay between when you speak and when your voice is heard by the person on the other end of the line.” – Marc S. ⭐☆☆☆☆
Positive reviews:
“Dialpad is a great company with lots of opportunity for growth. Dialpad treats its employees well, the culture is fun and the leadership teams listen to employee feedback and implement actionable plans to improve. The pay and benefits are good and the people are all great and there is a lot of collaboration and a vibe that everyone is in it together.” – Project manager ⭐⭐⭐⭐⭐ July 31, 2025
“Great work life balance, inclusive culture, solid vision, challenging work, feature-rich product, good engineers.” – Sr software engineer ⭐⭐⭐⭐⭐ April 30, 2025
Negative reviews:
“Lack in processes, not the best company culture, a ton of turnover (lost about 50% of department in 3 months), terrible leadership. Leadership never has answers including pay.” – Customer success manager (csm) ⭐☆☆☆☆ August 2022
“Shortsighted vision, brutal working conditions, lack of discipline, unprofessional and unseasoned C-staff, can’t make a decision and stick with a plan.” – Anonymous employee ⭐☆☆☆☆ June 2024
Positive reviews:
“This software is very valuable to our team because it differentiates work calls from personal calls. It also allows for a more efficient flow of work because users are able to have quick chats with fellow users within the office. It is great having a compiled list of my frequent contacts on the desktop. I don’t even have to pick up my phone. The one big issue I have is that the voicemail AI scripts are very inaccurate and you can’t rely on them or the automatic event making. Improvements to those issues would make the perks of the software top notch.” – Laura Samoisette ⭐⭐⭐⭐⭐ January 27, 2022
“Pretty streamlined. I like that there’s an app for both your computer and phone. The call recordings are great to listen back/help with training, the texting is SUPER straight forward, and the calling is great as long as you have strong internet connection.” – Melissa Hirsch ⭐⭐⭐⭐⭐ January 10, 2022
Positive reviews:
“Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability.” – Mary Ellen E. ⭐⭐⭐⭐⭐ December 2025
“I have enjoyed using Dialpad as my primary phone system. I enjoy having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners. Further, I find Dialpad easy to use in my daily work.” – James C. ⭐⭐⭐⭐⭐ February 2025
Negative reviews:
“You can call it buyers remorse. You can call it not researching the product fully. We were promised things–solutions; and every single thing promised has turned out to be impossible on the platform. If I hear ‘Feature Enhancement Request’ one more time.” – Paul D. ⭐☆☆☆☆ December 2024
“Horrible. They were very helpful during the sales process but the second we actually tried to use it, we realized how horrible it truly was. Now we have to port to a new service.” – Joshua F. ⭐☆☆☆☆ March 2022
Positive reviews:
“Nino from Dialpad support did a great job at helping me with our A2P registration which has been a nightmare to go through and it has been days since we started battling with it.” – Alex Baldicantos ⭐⭐⭐⭐⭐ February 19, 2026
“Franciso, the Dialpad Agent is a very great agent. I am very thankful for his help and effort in communicating with me. Thank you very much.” – Maria Simbajon ⭐⭐⭐⭐⭐ February 7, 2026
Negative reviews:
“Terrible UI/UX. Charged me for global unlimited and it did not work. Was not even able to make a single international call. Now that I am trying to cancel it, they are playing games hiding the cancel function and trying to make me call them before cancelling.” – Unhappy Customer ⭐☆☆☆☆ February 13, 2026
“Stay far away from Dialpad. I left JustCall for Dialpad because of the AI features. I lived a nightmare. We lost business because of it. Went back to JustCall and realised they had even better AI features and API for a cheaper monthly price. Goodbye Dialpad lol.” – Félix Favreau ⭐☆☆☆☆ February 13, 2026
Positive reviews:
“We use Dialpad Connect for our clients, inspectors, and agents to communicate with each other during scheduling, booking, and performing the inspections. Currently, we only use it to make calls, but we have occasionally used texting. We also have other departments use this for basic outreach, such as Inspector Partnerships, Growth, and Accounting.” – Verified User ⭐⭐⭐⭐⭐ October 30, 2025
“So much more functionality than with our physical Cisco system. The update to cloud VoIP was crucial and Dialpad fit the bill.” – Verified User ⭐⭐⭐⭐⭐ December 1, 2025
Negative reviews:
“The way you answer the phone. I don’t want to press one to dial out of the office. [In my opinion,] it is annoying and if I’m busy doing other things, I just want to hit the number and call.” – Verified User ⭐☆☆☆☆ October 29, 2021
“Their mobile app is terrible, I mean really terrible. I can almost never make a call. It is the major reason we stopped using the service.” – Scott Entwistle ⭐☆☆☆☆ January 8, 2019
Ratings, scores, and feature assessments follow our standard evaluation process. See our review methodology.
