Independent platforms
Pilvo Reviews
According to independent reviews, Pilvo averaged at 4.0 out of 5, which is around an average score for the reviewed SaaS platforms. Whether Pilvo is a good SaaS solution for your business depends on the specific features you need, scale, budget, and other factors. Check website performance, real use cases, and user feedback for a more objective evaluation.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.3 | 84 |
| G2 | 4.5 | 747 |
| Gartner | 4.7 | 16 |
| GetApp | 4.3 | 84 |
| Glassdoor | 2.9 | 263 |
| GoodFirms | No reviews | No reviews |
| Software Advice | 4.3 | 84 |
| Trustpilot | 1.2 | 85 |
| TrustRadius (out of 5) | 5.0 | 3 |
| Weighted Average Rating | 4.0 |
See also: What Made Us Choose Sources for Expert Score?
Pilvo Social Media
Pilvo Traffic & Engagement
Curious how users actually find and interact with Pilvo? The table below covers traffic sources, user engagement, and other key plivo.com metrics.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 191687.0 | 3.83 | 140.4 | 0.42 | 36% | 48% | 0.29% | 6.4% | 0.05% | 2.1% |
Pilvo Website Visits Two-Year Trend: Positive
Learn more: Website Traffic Indicators We Use.
Supported Integrations
Pilvo connects with platforms like Salesforce, Zendesk, and HubSpot, ensuring your Call Management system fits into your existing sales and marketing tools without extra setup.
- Salesforce
- Zendesk
- HubSpot
- Pipedrive
- Zapier
- Shopify
- Calendly
- Microsoft Power Automate
- GitHub
- EngageBay
Pilvo Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Here’s a look at what Pilvo actually delivers – and where it falls short.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | Yes |
| Vanity Numbers | Yes |
| Toll-Free Numbers | Yes |
| Real-Time Reporting | Yes |
| Professional Recordings | Not verified |
| Interactive Voice Response (IVR) | Yes |
| Call Recording | Yes |
| Call Analytics | Yes |
| Inbound Call Tracking | Yes |
| Call Filtration | Yes |
| Automatic Call Distribution (ACD) | Not verified |
| API and Third-Party Integrations | Yes |
| Pay-Per-Call | Not verified |
| CRM | Not verified |
| CPaaS | Yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Plivo’s automatic speech recognition (ASR) lets callers speak their choices instead of punching buttons — the system understands intent and routes them accordingly. For IVR flows that need to feel less robotic and more responsive, Plivo’s speech recognition is what makes that possible without extensive engineering overhead.
Vanity Numbers
Plivo supports vanity numbers — alphanumeric toll-free numbers like 1-800-PLIVO — that turn a phone number into a brand asset. When customers can remember how to reach you without saving a contact, that’s a measurable edge for inbound volume and brand recall.
Toll-Free Numbers
Plivo offers toll-free numbers across 120+ countries with instant activation in most markets. Businesses use them to project a national or global footprint, eliminate per-call costs for customers, and route inbound volume to wherever their team actually sits — with no carrier contracts required.
Real-Time Reporting
Plivo’s real-time analytics surface call status, duration, routing decisions, and engagement metrics as they happen. Teams handling high call volumes can monitor what’s working mid-session and make routing or staffing adjustments before issues compound — not after reviewing yesterday’s numbers.
Interactive Voice Response (IVR)
Plivo’s IVR lets you build multi-level call menus using either PHLO’s drag-and-drop canvas or direct API/XML — no dedicated telephony engineering required. Common deployments include call center routing, payment processing, appointment reminders, and post-call surveys. The flexibility here is genuine: you can go from a simple two-level menu to a full contact center flow without changing platforms.
Call Recording
Plivo records calls in dual-channel format by default and stores them encrypted. Recordings are free to store for the first 90 days; after that, storage runs $0.0004/min/month — transparent pricing that avoids surprise bills. Teams use recordings for QA, agent coaching, and compliance, with API access to retrieve and manage them programmatically.
Call Analytics
Plivo’s tools keep track of all calls made through all platforms and their outcomes, lengths, route paths, and delivery rates. Plivo is different from other dashboards because it shares data through webhooks. This means that tech teams can connect it to their own BI tools, CRMs, or data stores to do more in-depth analysis, instead of being limited to a single reporting view.
Inbound Call Tracking
Marketing teams can use Plivo’s trackable phone numbers to connect incoming calls to specific campaigns, platforms, or landing pages. With numbers in more than 120 countries and real-time recording of all interactions, teams can use the same tracking models for voice calls as they do for clicks and sales.
Call Filtration
Plivo allows businesses to build rule-based call flows that filter and route based on caller data, time of day, geographic origin, or custom API-driven logic. High-value calls can be prioritized to your best agents while routine traffic is handled by IVR — reducing wasted capacity and improving first-contact outcomes across the board.
API and Third-Party Integrations
Plivo is built API-first: SDKs are available for Python, Node.js, PHP, Ruby, Java, Go, and C#, and the platform integrates with Salesforce, Zendesk, HubSpot, Pipedrive, and Zapier out of the box. For teams that want to connect call data to their existing CRM or helpdesk without custom middleware, Plivo’s integration layer is one of its strongest value propositions against competitors like Twilio.
CPaaS
Plivo’s main service is CPaaS — Communications Platform as a Service. With REST APIs, developers can add voice, SMS, WhatsApp, and AI assistant features to any app. It competes directly with Twilio and Vonage, typically at a lower price point, for high-volume use cases in the US. It has direct ties with more than 1,600 providers in more than 190 countries and a 99.95% uptime SLA.
Pilvo Call Management Pricing Overview: How Much You’ll Pay
- Inbound Call per Minute: from $0.0030/min (US local)
- Outbound Call per Minute: from $0.0055/min (US outbound)
- Phone Number per Line: from $1.00/month (US local/toll-free)
- Minimum Price per Month: $0 (pay-as-you-go); $25/month (Starter plan)
Average Performer in Call Management: While it provides basic call management features, Pilvo lacks the innovation, scalability, and reliability to compete with top-rated businesses.
Related: How We Classify Inbound Call Management Software.
What Do Customers Say About the Pilvo?
Positive reviews:
“Plivo has the best pricing for local phone numbers and automation. Their platform is robust and easy to use. It is easy to set up workflows to create multiple campaigns and track data granularly. The process of setting up new numbers and marketing campaigns is very easy. Our agency has been an active user for the past four years and they are one of the main keys that have allowed us to grow and measure KPI’s in a tactical way.” – Don M. ⭐⭐⭐⭐⭐ February 27, 2025
“Great documentation, support, and interface.” – Verified User in Computer Software ⭐⭐⭐⭐⭐ February 28, 2025
Negative reviews:
“Avoid this company at all costs. They will deactivate your account without any advance warning, and refuse to provide the reason. This is not counting general issues with the platform, service and support.” – Verified User in Computer Software ⭐☆☆☆☆ January 8, 2026
“I am completely dissatisfied with Plivo, considering it trash and a scam. There is nothing useful about the company. I have significant issues with customer service, mentioning that not even customer support sales work as expected. The onboarding experience is challenging and nothing in the documentation or technical support seems to work at all. The initial setup is particularly difficult, making Plivo challenging to use, and I advise people to ignore the company altogether.” – Krunal D. ⭐☆☆☆☆ November 28, 2025
Positive reviews:
“We have been using Plivo for sms and voice communication in our application, mainly for OTP, alerts and transactional messaging. It also lets agent schedule the callback on specific time, call recording features thats add a lot of value. Apis are well documented and has straightforward integration. Plivo has very attracting, reasonable pricing compare to other providers. Support response time and Dashboard and UX can be improved.” – Data Analyst ⭐⭐⭐⭐⭐ December 24, 2025
“Implementation of this tool was superfast and the well thought flow and guide by the support team helped users grasp the functionality of the tool quickly. It is reliable and consistent with SMS and while using its API we are able to create voice calls.” – IT Operations & Infrastructure Specialist ⭐⭐⭐⭐⭐ August 26, 2024
Negative reviews:
“Plivo is a leading messaging and calling cloud based service provider, we have been using Plivo calling service for international voice calls like Malaysia and Singapore where it has proved its standard. Though we faced some issue in Malaysia displaying local caller id and worked with Plivo on same there Plivo support team were quite approachable and active so +1 goes to that.” – Application Developer ⭐⭐⭐☆☆ January 15, 2019
Positive reviews:
“Plivo provides excellent call quality, SMS delivery rates, and reliable voice and messaging services.” – Imran H. ⭐⭐⭐⭐⭐
“Each time when you raise a support ticket, they will not rest until they provide an answer, even if it means they do not have a solution at the moment they will keep you updated with the position and this makes me happy.” – Nomsa M. ⭐⭐⭐⭐⭐
Negative reviews:
“Unfortunately, our account was suspended without clear explanations, even though we had been completely transparent about our usage from the start.” – Fabio O. ⭐☆☆☆☆
“We stopped receiving responses on our tickets that have been open for more than a week after 2 canned responses were sent in response to our question/issue.” – Mony G. ⭐☆☆☆☆
Positive reviews:
“Great place to learn and gain more experience on SMS/Voice API’s. Right place to learn latest technologies and dive deep into it. Good team, good benefits.” – Sre engineer ⭐⭐⭐⭐⭐ January 27, 2026
“Plivo offers a great combination for employees – the opportunity to work on a cutting edge product in agentic AI with the stability and brand of a 14 year old, profitable technology product business. The lean team structure offers opportunities to work closely with founders, senior team members on high-impact projects. Things move fast at Plivo, especially in the last few quarters as we have stepped up pace on the AI offerings. The talent bar is high and most of the team members you will meet are talented & dedicated. Management cares about employees & is receptive to suggestions.” – Anonymous employee ⭐⭐⭐⭐⭐ September 10, 2025
Negative reviews:
“The work environment of Pliyo is very messy and full of chaos. The workplace is really chaotic because our own leadership is disorganized and inefficient. Processes here are inefficient and outdated, yet employees are expected to be at maximum efficiency all the time. The leaders here are terrible at communicating, and they often make questionable decisions.” – Product support ⭐⭐☆☆☆ February 18, 2026
“Management is terrible. They’ll fire you first chance they get then hire more people. You’ll regret that salary package after working there for 3 months” – Anonymous employee ⭐☆☆☆☆ February 5, 2026
Positive reviews:
“Plivo provides excellent call quality, SMS delivery rates, and reliable voice and messaging services. Their documentation is comprehensive.” – Imran H. ⭐⭐⭐⭐⭐ June 2023
“It easily integrates with 3CX and works all over the world. Support has improved significantly compared to the last years and now we are using it much more.” – Abner S. ⭐⭐⭐⭐⭐ June 2019
Negative reviews:
“I’ve been a Plivo customer since 2014 with two other companies. I tried to sign up for a new account and my mobile number was already associated with one of my old accounts at a previous company. No problem, I just need them to delete my number from my old account so I can sign up for a new account. It’s been TWO WEEKS of asking support for help on this and it’s always “what was your old account?” followed by “we’re looking into it” followed by silence. Their support team no longer seems to have the capacity (or maybe they just don’t care) to help customers new or old. I strongly suggest everyone avoid Plivo until they can figure out how to provide even basic support to their customers.” – Verified Reviewer ⭐☆☆☆☆ February 2023
“Very disappointing – extremely. After reaching out to them multiple times and asking to speak to someone over the phone we found ourselves unheard and our customers Ireland and Australia stranded – our text notification feature was not working. We had to scramble over the course of 2-3 days once we realized Plivo was ignoring us – we switched to Twilio. Incredible support (chat, email, phone) and a much more robust platform – well worth the extra cost. I am so utterly disappointed from Plivo.” – Mony G. ⭐☆☆☆☆ June 2022
Positive reviews:
“Been using them for almost 4 years now. My fist choice always from a hobby project to a customer use case.” – Carl Morton ⭐⭐⭐⭐⭐ October 15, 2021
“Great service compared to other companies like them. I have been using them for all my SMS needs. Would highly recommend.” – Rewsad Sadwee ⭐⭐⭐⭐⭐ September 26, 2021
Negative reviews:
“Business follows unfair practices. Capture business information and then deny trial requests wiithout giving any reasons.” – Surinder Bhatia ⭐☆☆☆☆ February 20, 2026
“Signed up, gave all my business info, more than most people would. Small business. Just got a message saying we cant offer you a trial, no reason nothing. I gave a very comprehensive reason why I wanted to use the service, for example letting customers know when I was available etc. Waste of time dont bother.” – Andy Roberts ⭐☆☆☆☆ February 5, 2026
Positive reviews:
“We are using Plivo for our company and for our clients as a way to track incoming phone calls and messaging. One of the biggest problems our clients shared was they never had stats on how they were being contacted. By using tracking protocols used by Plivo we are able to monitor and get great stats of people contacting us and our clients.” – Marvin Drobes ⭐⭐⭐⭐⭐ June 11, 2021
“For API integration and triggers, Plivo is very helpful for sending alerts, and easy integration is the key. Highly recommend for the developers who are looking for Voice APIs and services to be integrated for sending information.” – Verified User ⭐⭐⭐⭐☆ February 28, 2020
Ratings, scores, and feature assessments follow our standard evaluation process. See our review methodology.
