Independent platforms
Talkdesk Reviews
According to independent reviews, Talkdesk averaged at 4.0 out of 5, which is around an average score for the reviewed SaaS platforms. Whether Talkdesk is a good SaaS solution for your business depends on the specific features you need, scale, budget, and other factors. Check website performance, real use cases, and user feedback for a more objective evaluation.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.5 | 729 |
| G2 | 4.4 | 2413 |
| Gartner | 4.3 | 732 |
| GetApp | 4.5 | 729 |
| Glassdoor | 3.5 | 907 |
| GoodFirms | 3 | 2 |
| Software Advice | 4.5 | 729 |
| Trustpilot | 1.6 | 862 |
| TrustRadius (out of 5) | 4.0 | 667 |
| Weighted Average Rating | 4.0 |
See also: What Made Us Choose Sources for Expert Score?
Talkdesk Social Media
Talkdesk Traffic & Engagement
Curious how users actually find and interact with Talkdesk? The table below covers traffic sources, user engagement, and other key talkdesk.com metrics.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 155973.0 | 2.42 | 95.3 | 0.51 | 36% | 41% | 0.38% | 6.2% | 0.06% | 2.8% |
Talkdesk Website Visits Two-Year Trend: Negative
Learn more: Website Traffic Indicators We Use.
Supported Integrations
Talkdesk connects with platforms like Salesforce, Zendesk, and Slack, ensuring your Call Management system fits into your existing sales and marketing tools without extra setup.
- Salesforce
- Zendesk
- Slack
- Microsoft Teams
- ServiceNow
- Microsoft Dynamics 365
- Zoom
- HubSpot
- Oracle Service Cloud
- Outreach
Talkdesk Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Here’s a look at what Talkdesk actually delivers – and where it falls short.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | Yes |
| Vanity Numbers | Not verified |
| Toll-Free Numbers | Not verified |
| Real-Time Reporting | Yes |
| Professional Recordings | Not verified |
| Interactive Voice Response (IVR) | Yes |
| Call Recording | Yes |
| Call Analytics | Yes |
| Inbound Call Tracking | Yes |
| Call Filtration | Yes |
| Automatic Call Distribution (ACD) | Yes |
| API and Third-Party Integrations | Yes |
| Pay-Per-Call | Not verified |
| CRM | Not verified |
| CPaaS | Not verified |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Talkdesk’s voice recognition does more than just transcribe — it figures out what a caller actually needs and gets them to the right place without the usual menu maze. Customers spend less time waiting and more time getting actual help.
Real-Time Reporting
Talkdesk’s live dashboards show you what’s happening on the floor right now — not an hour ago. Managers can spot a spike in hold times or a drop in resolution rates mid-shift and actually do something about it before it becomes a problem.
Interactive Voice Response (IVR)
Talkdesk’s IVR handles the straightforward stuff — account lookups, FAQs, basic routing — so your agents aren’t burned out on repetitive calls. Customers who can help themselves usually prefer to, and this makes that possible.
Call Recording
Whether it’s for compliance, coaching, or just figuring out why a deal went sideways, Talkdesk records every call and keeps it accessible. Quality review becomes a lot more concrete when you can actually go back and listen.
Call Analytics
Talkdesk’s interaction analytics surface patterns that are easy to miss in the day-to-day — which topics spike on Mondays, where conversations tend to break down, how sentiment shifts across different agent teams. That’s the kind of data that changes how you train and plan.
Inbound Call Tracking
The Calls Dashboard in Talkdesk lets you slice call data however makes sense for your operation — by agent, number, disposition, time of day. If you’re running campaigns and need to know which sources are driving real conversations, the answers are in here.
Call Filtration
Not every call deserves the same routing logic. Talkdesk lets you build criteria-based filters so high-priority calls land with the right agents, and lower-urgency volume doesn’t eat up your best people’s time unnecessarily.
Automatic Call Distribution (ACD)
Talkdesk’s ACD matches incoming calls to available agents based on skills, availability, and queue logic — not just whoever’s next in line. Shorter wait times, better matches, and fewer transfers that frustrate everyone involved.
API and Third-Party Integrations
Talkdesk plugs into the tools your team is already using — CRMs, helpdesks, workforce management platforms — so call data doesn’t sit in a silo. Everything stays connected, and your agents aren’t switching between five tabs to get the full picture.
Talkdesk Call Management Pricing Overview: How Much You’ll Pay
- Minimum Price per Month: $85
Average Performer in Call Management: While it provides basic call management features, Talkdesk lacks the innovation, scalability, and reliability to compete with top-rated businesses.
Related: How We Classify Inbound Call Management Software.
What Do Customers Say About the Talkdesk?
Positive reviews:
“The best thing is that it works smoothly and feels fair. I think their support system doesn’t work perfectly. That solved my client support problem.” – Mohit K. ⭐⭐⭐⭐⭐ January 16, 2026
“Talkdesk solves scattered customer support by bringing calls, chats, and tickets into one cloud platform. It improves response time, gives clear insights, and helps our team deliver faster, more personal support. The setup can feel complex at first, and some advanced features need training. Pricing is on the higher side, and occasional call quality issues happen when the internet is unstable. I like the easy-to-use dashboard, smart routing, and strong CRM integrations. Real-time analytics and AI tools help us handle calls better and keep customers satisfied every day.” – gulshan d. ⭐⭐⭐⭐⭐ December 23, 2025
Negative reviews:
“It may be due to our current plan, it is possible that there are better plans that would do what I am about to complain about. There are no call recordings. You are unable to see when an agent is on the phone if you are not a supervisor. There is constantly a delay in audio between us and the customer. The reporting is not intuitive in the slightest. It has been down numerous times in the past year. Anyone expect adminitrators are unable to access support leaving to delays in getting questions answered. Support is slow and oftentimes unhelpful. The contacts did not integrate from our previous system well and there are numerous numbers that have multiple contacts for seemingly no reason. Searching the contact screen in talkdesk is a nightmare.” – Verified User in Consumer Services ⭐⭐☆☆☆ November 21, 2023
“It is not user friendly and the consistency in errors is more constant than the reliability. We only are allowed the basic version of talkdesk and that is not optimal for our needs. As a team, we do wonder if we were given the full use of what Talkdesk has to offer if it would be more beneficial. However, this version does not lend itself to ease of our purposes. It’s difficult to filter through contacts, the filter system as a whole is lacking and does not make running reports beneficial.” – Verified User in Consumer Goods ⭐☆☆☆☆ November 16, 2023
Positive reviews:
“So far, the experience has been wonderful. Exceptional traits of this business relationship: – receptiveness to feedback (Talkdesk is extremely open to customer feedback and takes all suggestions into consideration); – plenty of training material (Talkdesk Academy) and reference material (knowledge base and data dictionary); – frequent updates, including quality of life enhancements. We love meeting with our Technical Account Manager and our Customer Success Manager frequently. Everyone at Talkdesk is friendly and supportive. We were really impressed with how skilled our Technical Account Manager is with the platform – he’s not just pointing us to other resources, he understands the platform comprehensively and has helped us resolve several situations effortlessly. Also, Talkdesk quickly resolves major outages. Their communication is amazing – as long as you sign up for alerts on their Status Page, you’ll be notified the moment a global issue has been identified and they update every 10-15 mins (which is great for those anxious team members who need frequent updates). This has been a great partnership and we are looking forward to leveling up our business with Talkdesk.” – Customer Care Supervisor – Business Support ⭐⭐⭐⭐⭐ September 25, 2025
“From initial engagement Talkdesk were really easy to collaborate with and we got the best feel from compared to other vendors. It definitely feels like a partnership and a product that is evolving quickly. We are very happy with the decision we made in going with Talkdesk (and Call Tower as the Telephony provider). Talkdesk really helped us find a solution that matched our specific use cases and are fantastic to work with. For a company that had come from legacy tech it was a whole new world for us and trying to find the right configuration of the solution and understanding what we were buying was a challenge for us. We learned and ended up investing more than planned but the investment is definitely worth it and will be transformational for us.” – IT Manager ⭐⭐⭐⭐⭐ February 9, 2026
Negative reviews:
“Implementation needs improvement. Coordination within TD units have to improve. Speed of issues resolution needs improvement.” – VP ⭐⭐☆☆☆ 2023
“Certain parts of the experience have been alright, however some of the feature decisions leave some questions in my head as to why they were decided in that way.” – Technical Support Analyst ⭐⭐☆☆☆ 2023
Positive reviews:
“The user interface is intuitive and easy to navigate, and agents can easily switch between channels.” – Natalie S.
“As simple as the Talkdesk system is, the thing I enjoy most is the practicality of the system as a whole.” – Austin C.
Negative reviews:
“It’s not easy to transfer the caller to a person on the back line. And it tends to go offline sometimes.” – Makeda H.
“I could not transfer a call if the queue was busy the call would bounce back and forth for more than ten minutes.” – Dwana H.
Positive reviews:
“Talkdesk has a fantastic A.I. Engineering team. They move quickly and impress customers.” – Sales specialist ⭐⭐⭐⭐⭐ September 24, 2025
“Remote company, good collegues, great work life balance, good management, good salary, good benefits” – Software engineer ii ⭐⭐⭐⭐⭐ June 29, 2025
Negative reviews:
“Toxic culture, don’t want to pay the field and what I am hearing it’s getting worse, some of the stories are mind-blowing about how they are treating their people.” – Account executive ⭐☆☆☆☆ January 23, 2026
“Total lack of vision and strategy from leadership, that is a spinning door. Constantly changing priorities makes it difficult to deliver any results. Absolutely no care for employees and inadequate benefits. Company surveys are a sham and nothing ever changes. Inflated HR team that does nothing. No career growth opportunities.” – Anonymous employee ⭐☆☆☆☆ January 13, 2026
Positive reviews:
“We use talkdesk for all our inbound CS calls. Having a easy to set up and easy to use IVR was important to us. We enjoy all the features talkdesk provides.” – Long Dai ⭐⭐⭐⭐⭐ August 6, 2020
Negative reviews:
“It drops calls constantly, it connects to salesforce 1/2 the time and relates to the right case 1/4 of the time. Most of the time it causes me more work as I have to go in, find the call and try to relate it to the case I need it related to. Over all causes more work than its worth.” – Heather Dodd ⭐☆☆☆☆ July 28, 2020
Positive reviews:
“Talkdesk is very user friendly. I don’t have a hard time understanding where functions are, and if I need to learn they have many tools to do so. They are great customer support and the quality of sound is something I’ve never had to worry about.” – Josh S. ⭐⭐⭐⭐⭐ September 2020
“All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on “run” the support team have been also very reactive, they answer very fast on all our quick request.” – Anthony G. ⭐⭐⭐⭐⭐ August 2020
Negative reviews:
“I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt’t even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.” – Verified Reviewer ⭐☆☆☆☆ November 2015
“Total lack of vision and strategy from leadership, that is a spinning door. Constantly changing priorities makes it difficult to deliver any results. Absolutely no care for employees and inadequate benefits. Company surveys are a sham and nothing ever changes. Inflated HR team that does nothing. No career growth opportunities.” – Verified Reviewer ⭐☆☆☆☆ January 2022
Positive reviews:
“Talkdesk is a great tool to use in a call centre, it helps with customer interaction and it is user-friendly and it helps keep all the call recordings which makes it easy to access the calls when you need to listen to them.” – Ntombifuthi Zimba ⭐⭐⭐⭐⭐ August 4, 2025
“Works well new mobile app is exciting for remote employees for easy phone call transfer. Great app” – Danny Velasquez ⭐⭐⭐⭐⭐ October 13, 2020
Negative reviews:
“An absolute scam of a company, charged me over $800 in less than 2 weeks of service, and refused to give me a refund, charged me multiple times and even after submitting a request 2 days prior they proceeded to keep charging me another $300” – Health Insurance Solutions ⭐☆☆☆☆ December 18, 2025
“This “company” is a scam, they have been bullying and harrasing us for weeks trying to get us to pay for their services we have never used. I hope they go bankrupt such a fraudulent organization” – Robert Olander ⭐☆☆☆☆ April 15, 2025
Positive reviews:
“To call customers and receive calls from them, we can also disposition the nature of the call, which makes it easier for the next interaction with the customer, as there is some information saved concerning the customer’s name, location and Zendesk link. This helps the customer not repeat themselves to the next agent as there’s a direct link to Zendesk, which most likely has notes on what the previous query was” – Londeka Ndlovu ⭐⭐⭐⭐⭐ August 1, 2025
“Talkdesk is our primary omnichannel product. We have some big customers who utilise this product, and our company provides first line support for any issues that occur. Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers.” – Adam Tilston ⭐⭐⭐⭐⭐ August 19, 2025
Negative reviews:
“Talkdesk is being used by our Technical Support team to support customer requests with issues concerning our software and hardware. Talkdesk takes care of call routing and queuing.” – Verified User ⭐☆☆☆☆ November 3, 2021
“The entire program. Answering inbound calls fails. System operating correctly and not freezing.” – Andy Claypoole ⭐☆☆☆☆ October 26, 2022
Ratings, scores, and feature assessments follow our standard evaluation process. See our review methodology.
