Independent platforms
UJET.cx Reviews
According to independent reviews, UJET.cx averaged at 4.6 out of 5, which put them among the highest-rated SaaS platforms. There’s a high chance UJET.cx is a reliable and highly effective solution for your business, as long as it contains all the features you need. To eliminate risk, check UJET.cx performance and user feedback.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.6 | 160 |
| G2 | 4.7 | 1078 |
| Gartner | 4.3 | 8 |
| GetApp | 4.6 | 140 |
| Glassdoor | 4.3 | 134 |
| GoodFirms | No reviews | No reviews |
| Software Advice | 4.6 | 140 |
| Trustpilot | 3.2 | 1 |
| TrustRadius (out of 5) | 4.9 | 12 |
| Weighted Average Rating | 4.6 |
See also: What Made Us Choose Sources for Expert Score?
UJET.cx Social Media
UJET.cx Traffic & Engagement
Curious how users actually find and interact with UJET.cx? The table below covers traffic sources, user engagement, and other key ujet.cx metrics.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 11786.0 | 1.79 | 33.8 | 0.43 | 50% | 38% | 0.43% | 6.0% | 0.04% | 4.8% |
UJET.cx Website Visits Two-Year Trend: Positive
Learn more: Website Traffic Indicators We Use.
Supported Integrations
UJET.cx connects with platforms like HubSpot, Salesforce, and Google Cloud, ensuring your Call Management system fits into your existing sales and marketing tools without extra setup.
- HubSpot
- Salesforce
- Google Cloud
- Zendesk
- Zoho
- Oracle Service Cloud
- ServiceNow
- Freshservice
- Verint
- Calabrio One
UJET.cx Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Here’s a look at what UJET.cx actually delivers – and where it falls short.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | Yes |
| Vanity Numbers | Not verified |
| Toll-Free Numbers | Not verified |
| Real-Time Reporting | Yes |
| Professional Recordings | Not verified |
| Interactive Voice Response (IVR) | Yes |
| Call Recording | Yes |
| Call Analytics | Yes |
| Inbound Call Tracking | Not verified |
| Call Filtration | Not verified |
| Automatic Call Distribution (ACD) | Yes |
| API and Third-Party Integrations | Yes |
| Pay-Per-Call | Not verified |
| CRM | Not verified |
| CPaaS | Not verified |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Instead of forcing callers to press 1 for this and 2 for that, UJET’s voice recognition lets people speak naturally and routes them based on what they actually say. Keyword detection handles the straightforward cases; Natural Language Processing covers the more conversational ones. Either way, the caller’s context follows them into the queue — so the agent picking up already has a head start on what the issue is.
Real-Time Reporting
Most reporting tools tell you what happened yesterday. UJET’s reporting suite tells you what’s happening right now — and what the historical data suggests you should watch for. Supervisors get a live view of KPIs, queue health, and agent performance, while the Advanced Analytics layer lets non-technical users explore the data without needing to pull a report every time they have a question.
Interactive Voice Response (IVR)
A well-designed IVR deflects a lot of calls that don’t actually need a live agent, and UJET’s is built to do exactly that. Self-service flows handle routine requests — account lookups, status checks, simple transactions — while smarter routing logic ensures anything that does need a person goes to the right one. The whole thing is configurable through the UJET interface, so adjusting call flows doesn’t mean filing a ticket with your dev team.
Call Recording
Every call UJET handles can be recorded and stored securely for compliance, training, or quality review. When a recording does get pulled up, it comes with the full customer context from the CRM attached — so whoever’s reviewing it knows what they’re looking at without having to dig through separate systems to piece together the picture.
Call Analytics
UJET surfaces the kind of call data that’s actually useful for improving operations — not just volume and duration, but patterns across agents, issue types, and time periods. If one queue consistently runs longer than others, or a specific call type is driving repeat contacts, that shows up in the analytics. It’s a meaningful step up from dashboards that only confirm what you already suspected.
Automatic Call Distribution (ACD)
UJET’s ACD pulls from live CRM data to make routing decisions that go beyond simple availability matching. A high-priority customer gets prioritized. A caller with a billing issue gets someone with billing expertise. When volume spikes, scheduled callbacks keep wait times from becoming a frustration point. The system supports unlimited queues, so growing teams don’t have to rebuild their routing structure as they scale.
API and Third-Party Integrations
UJET works with systems like Salesforce, Zendesk, and Google Cloud right out of the box. It also has an SDK that lets you add support directly to mobile apps. For teams running custom or homegrown CRMs, the API provides the flexibility to build the connection you need. The practical upside is that call data, customer records, and interaction history all stay in sync — no manual exports, no reconciliation headaches between systems.
UJET.cx Call Management Pricing Overview: How Much You’ll Pay
- Inbound Call per Minute: $0.01
- Outbound Call per Minute: $0.02
- Phone Number per Line: $5/ local, $15/ toll-free
- Minimum Price per Month: $15
Average Performer in Call Management: cx lacks the innovation, scalability, and reliability to compete with top-rated businesses.
Related: How We Classify Inbound Call Management Software.
What Do Customers Say About the UJET.cx?
Positive reviews:
“I believe I like everything about the use of UJET. It’s very useful when it comes to my work. It’s easy for me to change my aux status and to find notes and customer’s information. The setup and access are easy too.” – Verified User in Telecommunications ⭐⭐⭐⭐⭐ November 6, 2025
“What’s great about UJET is how it actually prioritizes a better customer experience instead of just checking boxes. Since it’s a modern, cloud-based platform, it’s incredibly easy to use, making life much simpler for both the person asking for help and the agent providing it. I’m a huge fan of how it cleans up messy workflows—everything feels smart, connected, and completely intuitive.” – Bea N. ⭐⭐⭐⭐⭐ September 30, 2025
Negative reviews:
“UJET seems to have a lot of technical issues that come up frequently. I experience network connection issues frequently, and thankfully the issues haven’t occurred during a live call. My peers voice a lot more frequenting issues with UJET such as connection issues, audio issues, issues changing statuses, issues with statuses not tracking, and so forth.” – Samantha G. ⭐⭐☆☆☆ February 6, 2020
“Almost daily I have to restart my computer in the middle of a call because ujets software mutes my mic, and the only thing that fixes it is a full restart to the pc which is troublesome for my job.” – Verified User in Food & Beverages ⭐☆☆☆☆ November 23, 2021
Positive reviews:
“Implementation was easy and smooth, there were technical issues when we first switched that affected all customers but once these were fixed, we have not had issues since. Support is always fast and thorough.” – Contact Center Manager ⭐⭐⭐⭐⭐ September 8, 2022
“The UJET platform fits so well into our overall vision for customer experience and it integrates perfectly into our digital native tooling we already had in place.” – Director of Data and Analytics ⭐⭐⭐⭐☆ July 22, 2022
Negative reviews:
“The team is very supportive whenever we reach out for help. The product itself is a little barebones at times but the team is helpful to get the most out of it.” – Manager ⭐⭐⭐☆☆ March 24, 2022
Positive reviews:
“Actually I’ve never seen something missing in this software. It covers all the basics for an agent of Customer Service and Technical Support that can help us as an agent to keep the call easy and smoothly.” – Carlos C. ⭐⭐⭐⭐⭐
“What I like most in Ujet is that whenever there is an upcoming call, the Ujet will notify first what’s Guest or Host calling and also there is a counting before the call starts.” – Daryll J. ⭐⭐⭐⭐⭐
Negative reviews:
“Sometimes we are experiencing some glitches or bugs that slow down our service level.” – Eleanor D. ⭐⭐☆☆☆
“The only thing I’d say is that once there is a high volume of calls or chats, it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent.” – Pamela S. ⭐⭐☆☆☆
Positive reviews:
“I’ve been working at UJET for a little over 2 years now and I love the company. Everyone I’ve worked with is extremely friendly and helpful, and the company itself, being fully remote, allows for a lot of flexibility.” – Anonymous employee ⭐⭐⭐⭐⭐ August 16, 2023
“I joined UJET from a much larger organization almost 2 years ago and have never looked back! I love working fully remote and due to the amazing people here, I somehow feel completely connected to my colleagues across the globe. I also really value the way we work. It’s the perfect combination of operating with enough process and structure to make things run smoothly but also enjoying flexibility and lack of constraints in how we get the job done.” – Manager ⭐⭐⭐⭐⭐ August 4, 2023
Negative reviews:
“Beware of ujet – DO NOT WORK HERE OR TRUST ujet. Leadership is not trustworthy, extremely high employee turnover, big product gaps and product lacking, especially for the enterprise, for example, far behind on major integrations but announce on LinkedIn like it is some major deal – it is not. Ujet is behind. ‘Get rid’ of sales people just prior to deals closing or even after they close and keep commissions for themselves and not pay sales people or those who ‘earned’ the business. Mislead employees.” – Sales ⭐☆☆☆☆ August 14, 2023
“Worst culture and leadership imaginable. Treat employees horribly after aggressive recruitment filled with misleading information and empty promises.” – Anonymous employee ⭐☆☆☆☆ July 25, 2024
Positive reviews:
“As an employee that is almost a year of using Ujet as a customer service, a lot of features I admire the most about this product. I can properly put on hold my customer while looking for a better solution, I can also monitor my aux/status and do outbound calls without a hassle and many more. This product could lead me to a top agent because it can make me more productive at work.” – Louie Jay R. ⭐⭐⭐⭐⭐ March 2024
“UJET increases my daily productivity in workloads, easy access to call monitoring, and provides efficient data reports. Remarkably useful for everyday use.” – Jomasel A. ⭐⭐⭐⭐⭐ December 2023
Negative reviews:
“Overall, I like Ujet. I think it is easy to learn how to use and I like the way it works with Kustomer. If it wouldn’t freeze and glitch up the way it does, it would be an awesome program!” – Ashley S. ⭐⭐⭐☆☆ September 2020
“Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care about the service that they provide and I am happy to help them with that.” – Chantelle W. ⭐⭐⭐☆☆ July 2020
Negative reviews:
“Don’t trust this company.” – Keep it real ⭐☆☆☆☆ April 5, 2024
Positive reviews:
“We utilize it as a Contact Center Management System. IVR and integration with Salesforce. It helps to provide a solution for our service/support team members who are assisting our customers with inquiries. It integrates directly with Salesforce, which is where we store most of the customer relationship management information. They are PHI compliant, which is critical for our company.” – Verified User ⭐⭐⭐⭐⭐ May 18, 2022
“UJET is used as a phone and chat tool to assist clients with their concerns.” – Anonymous ⭐⭐⭐⭐⭐ May 2, 2022
Ratings, scores, and feature assessments follow our standard evaluation process. See our review methodology.
