Independent platforms
HubSpot Reviews
According to independent reviews, HubSpot averaged at 4.3 out of 5, which is a high yet not spotless score. So, before picking HubSpot as your SaaS solution, it makes sense to evaluate whether it’s a good fit for your business – feature-by-feature, including real use cases and user feedback.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.5 | 4,414 |
| G2 | 4.4 | 34,962 |
| Gartner | 4.4 | 2,177 |
| GetApp | 4.5 | 6,211 |
| Glassdoor | 3.5 | 4,027 |
| GoodFirms | 4.4 | 119 |
| Software Advice | 4.5 | 4,444 |
| Trustpilot | 1.8 | 1055 |
| TrustRadius (out of 5) | 4.2 | 5363 |
| Weighted Average Rating | 4.3 |
See also: What Made Us Choose Sources for Expert Score?
HubSpot Social Media
HubSpot Traffic & Engagement
Curious how users actually find and interact with HubSpot? The table below covers traffic sources, user engagement, and other key hubspot.com metrics.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 38048223.0 | 15.55 | 1021.9 | 0.26 | 64% | 28% | 0.28% | 5.4% | 0.13% | 1.2% |
HubSpot Website Visits Two-Year Trend: Negative
Learn more: Website Traffic Indicators We Use.
Supported Integrations
HubSpot connects with platforms like Salesforce, Slack, and Google Workspace, ensuring your Call Management system fits into your existing sales and marketing tools without extra setup.
- Salesforce
- Slack
- Google Workspace
- Zoom
- Microsoft Teams
- Shopify
- LinkedIn Ads
- Mailchimp
- WordPress
- Stripe
HubSpot Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Here’s a look at what HubSpot actually delivers – and where it falls short.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | Yes |
| Vanity Numbers | Not verified |
| Toll-Free Numbers | Not verified |
| Real-Time Reporting | Yes |
| Professional Recordings | Not verified |
| Interactive Voice Response (IVR) | Yes |
| Call Recording | Yes |
| Call Analytics | Yes |
| Inbound Call Tracking | Yes |
| Call Filtration | Not verified |
| Automatic Call Distribution (ACD) | Not verified |
| API and Third-Party Integrations | Yes |
| Pay-Per-Call | Not verified |
| CRM | Yes |
| CPaaS | Not verified |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
HubSpot’s IVR lets people use their voices, so instead of hitting a number, they can say the name of a department or a keyword, and the system will route them to the right person. It’s a cleaner experience than keypad menus for customers who just want to speak naturally rather than navigate a numbered tree.
Real-Time Reporting
HubSpot’s live dashboards pull together contact activity, deal pipeline movement, and marketing attribution in real time. Sales managers can see what’s happening across the team right now — not after the fact — and marketing can watch campaign performance without waiting for a weekly export.
Interactive Voice Response (IVR)
HubSpot’s IVR routes incoming calls through branching keypad and voice menus to the right inbox, user, or queue — without a human answering first. It handles high call volume, ensures callers reach the correct team, and keeps things running 24/7 regardless of who’s online.
Call Recording
HubSpot records inbound and outbound calls by default and attaches each recording directly to the CRM contact or deal it belongs to. Reviewing a conversation is a matter of opening the record — coaching, compliance, and dispute resolution all become much more concrete when you can play it back.
Call Analytics
HubSpot surfaces call activity data — volume, duration, outcomes, and rep performance — through its reporting dashboards. You can track which reps are booking the most conversations, how calls tie into deal creation, and where phone-based outreach is actually moving the pipeline.
Inbound Call Tracking
HubSpot brands its calling suite as call tracking software — every inbound and outbound call is logged to the CRM contact automatically, with outcomes, duration, and rep activity captured without manual input. Marketing teams can use it to attribute phone leads back to campaigns and understand where conversations are actually coming from.
API and Third-Party Integrations
HubSpot connects with 1,500+ apps through its marketplace — Salesforce, Slack, Zoom, Google Workspace, Shopify, and more — plus a robust REST API for custom builds. CRM data flows across your entire stack, so your team has full context on every contact without jumping between platforms.
CRM
HubSpot’s Smart CRM is the foundation everything else runs on — contacts, deals, pipelines, email activity, call logs, and marketing interactions all live in one place. It’s free to start, scales through Enterprise, and ties your sales, marketing, and service teams to a single shared view of every customer.
HubSpot Call Management Pricing Overview: How Much You’ll Pay
- Minimum Price per Month: $0 (Free CRM)
Average Performer in Call Management: While it provides basic call management features, HubSpot lacks the innovation, scalability, and reliability to compete with top-rated businesses.
Related: How We Classify Inbound Call Management Software.
What Do Customers Say About the HubSpot?
Positive reviews:
“I like that HubSpot Sales Hub is very intuitive and easy to use. I’m in a new role, and even though it’s my first time using HubSpot, I’m only on week three and already feel very confident with all of its inner workings. I enjoy creating tasks because it helps me stay on track with leads. The notes option is great for making sure I’m tracking notes on different stages within the pipeline. Also, being able to look at reports lets me see what the rest of my team is doing, which ensures I’m also on track with them. The initial setup was very easy, requiring just a short amount of time to go through the steps.” – Addie M. ⭐⭐⭐⭐⭐ March 9, 2026
“I like the segment part of HubSpot Marketing Hub and the exclusion list feature, as they allow me to add different lists and help exclude people from campaigns, which is good for us. I also find the initial setup to be easy.” – Mariana K. ⭐⭐⭐⭐⭐ March 6, 2026
Negative reviews:
“Analytics could be better or either we are not using it right. For example, we want to look at conversion rates for deals that came in a certain month and are either already won or lost. Or maybe we’re just looking at conversion rates for that month and want to also include deals that are still pending. Making it easier to view and more intuitive would be great.” – Victor C. ⭐☆☆☆☆ March 9, 2026
“I never got to use HubSpot Sales Hub Pro because the implementation was botched. They just looked at our setup and said ‘you’re good’ without any formal process or workflow. It ended up being a time and money sink, as I was billed for 3 months of usage without getting any actual use. The support wasn’t helpful; they pushed us to a 3rd party that didn’t care about our success.” – Joseph h. ⭐☆☆☆☆ March 6, 2026
Positive reviews:
“HubSpot is great for our entire team, it allows our business to function smoothly and efficiently. I have won business from this and the platform helps so much!” – Business Development Associate ⭐⭐⭐⭐⭐ January 12, 2026
“Simple UX meets complex journeys, capable of deep segmentation and campaigns, resulting in higher conversion.” – Marketing Manager ⭐⭐⭐⭐⭐ January 30, 2026
Negative reviews:
“Hubspot is a solid marketing automation tool that makes it easy to run a website and nurturing campaigns for less tech savvy associates. We decided to move away from Hubspot given several technical issues of their platform that caused a higher than expected maintenance effort. Their integration with Salesforce has been an ongoing concern, generating random errors and their workflows are not reliable enough. Furtheron, Hubspot limits the use of their platform by a policy that does not allow to use leads that were purchased from third parties. ” – Senior Vice President ⭐⭐☆☆☆ Feb 7, 2019
“My overall experience with HubSpot has not been too well when it comes to running your inside sales team. It’s a very complex system to use. While the hubspot tasks are good for reminders and login activity, I found it frustrating with false notifications for “read” emails when you click on past sent emails on your Outlook, when the actual person never open it. I also have experience a few glitches and difficult to reply ack to emails on the actual platform itself. Its also very hard to pull report form hubspot on am excel sheet of your notes on contacts your have contacted and have information on.” – BDM ⭐⭐☆☆☆ April 17, 2019
Positive reviews:
“It has brought structure and efficiency to our sales and marketing alignment, improved visibility across teams, and allowed us to run data-driven campaigns at scale.” – Orietta M. ⭐⭐⭐⭐⭐
“HubSpot Hub organizes data and sequences, and AI-generated sequences give more possibilities to engage with more people with new and attractive approaches.” – Md. A. ⭐⭐⭐⭐⭐
Negative reviews:
“The least that I like about this software is that every time I need to increase the marketing contacts, it always needs to upgrade to the next subscription tier and as a result, it becomes more expensive.” – Allaiza M. ⭐☆☆☆☆
“You start “for free” and it quickly becomes the most expensive tool you’ve ever seen in your life 🙂 for one thousand per month, you literally cannot do anything – it constantly requires plan upgrades and they tend to charge for literally everything extra.” – Denis P. ⭐☆☆☆☆
Positive reviews:
“Very nice company with strong ambitions and a clear long-term vision. Great Presales teams: supportive, kind and collaborative. Benevolent and caring manager. Good overall atmosphere, people are friendly and respectful. A place where I personally feel good working.” – Presales engineer ⭐⭐⭐⭐⭐ January 20, 2026
“Lots of opportunity for high impact. Diverse engineering opportunities, internal mobility is amazing. Everyone embodies the HEART mission. Amazing infrastructure teams mean we execute product faster.” – Presales manager ⭐⭐⭐⭐⭐ January 6, 2026
Negative reviews:
“Very unstable, PIPs randomly, lot of politics, upper management has no idea what they are doing. Everyone’s fed up.” – Anonymous employee ⭐⭐☆☆☆ March 5, 2026
“Need to stop hammering a company culture if it’s to not apply it. Asking employees to show empathy with customers is a thing, not showing an ounce of empathy with their own employees isn’t fair, ever heard of leading by example?” – Customer service representative (CSR) ⭐⭐☆☆☆ February 28, 2026
Positive reviews:
“I liked the HubSpot CRM too much, specifically with workflow creation. Contact management also becomes breeze due HubSpot CRM. The marketing and customer service approach also become impactable with HubSpot.” – Arvind Upadhyay ⭐⭐⭐⭐⭐ October 4, 2023
“I use it daily to organize sales at mardini.com.br, and without the tool, I wouldn’t be able to deal with the high volume of opportunities and detect purchasing intentions through visits and email openings.” – Leonardo Silvestre Mardini ⭐⭐⭐⭐⭐ January 6, 2026
Negative reviews:
“If you’re a large company with a well-oiled marketing department it’s 4 out of 5. The price is a little steep considering the learning curve. On the other hand, if you’re a small company looking to start a sales campaign, then it’s 2 out of 5. So Maple Holistics would give an average rating of 3 out of 5. The platform is saturated with features and would make a novice’s head spin. Not to mention, once more, it’s at least $200/month if you’re a small operation you may never see a return on such an investment before going belly up online.” – Nate Masterson ⭐⭐⭐☆☆ November 2, 2018
Positive reviews:
“HubSpot is a multi-purpose tool with the data you need all in one place! Use it to track leads, make your content personable, and make team collaboration easier than evet.” – Torey C. ⭐⭐⭐⭐⭐ February 2026
“I have had a very good experience with hubspot crm it has helped me manage my leads effectively, track customer feedbacks and made it ease to interact with clients hence growth and better performance.” – Rosemary N. ⭐⭐⭐⭐⭐ February 2026
Negative reviews:
“You cannot automate emails to your customers unless you purchase the marketing add on (+$1k/mo). Also, they removed features that we had been using since we started, without notice, and without a reduction in cost! Beware!” – Gareth F. ⭐☆☆☆☆ December 2024
“Costs an arm and a leg, they auto upgrade your billing and won’t downgrade until annual renewal.” – Emily H. ⭐☆☆☆☆ November 2024
Positive reviews:
“Extremely happy with their services. If you are a small business who are looking for a CRM system use Hubspot.” – Omay CH ⭐⭐⭐⭐⭐ October 31, 2025
“We made the switch to HubSpot from Salesforce, and although HubSpot is expensive, the way it has automated many aspects of our sales and general business cannot be undersold. The product is continually being advanced and overall has made a massive transformation in our business.” – Mike Caliguri ⭐⭐⭐⭐⭐ August 6, 2025
Negative reviews:
“SO SO SLOW! clunkiest website to use everyday each page takes around 20 seconds to load – then they send you notifications “we have changed the colour to a new theme” honestly who cares? Fix the speed. Wish I was still using Pardot.” – Ryan ⭐☆☆☆☆ March 9, 2026
“Once this company have you in their grasp they are BRUTAL – beware of building your marketing sales machines off the back of their system because their costs climb steeply and their employees are well trained to manipulate. Find another CRM if you’re wanting to control your costs.” – Stock & Noble ⭐☆☆☆☆ March 6, 2026
Positive reviews:
“Our consulting firm switched to HubSpot CRM several years ago, after using a competitor’s product. I was skeptical of “the latest thing”, but after a bit of training and experience, I found it a great improvement over our previous product. It captures the entire customer sales path brilliantly, is highly responsive in both the app and the online portal, gives me a quick read on my prospects and their place in our sales process, and VERY helpfully, reminds me of some administrivia that I have overlooked I have a full book of business most every year and could not function nearly as well without it.” – Joe Brand ⭐⭐⭐⭐⭐ January 27, 2026
“I rely on HubSpot CRM to monitor leads, manage contacts, and streamline follow-ups all in one location. Previously, our team faced challenges with disorganized e-mails and over looked reminders, but HubSpot addressed this by providing a comprehensive timeline of each interaction.” – RAM KISHORE ⭐⭐⭐⭐⭐ December 2, 2025
Negative reviews:
“We migrated to HubSpot from Active Campaign under the impression it was more robust and could offer greater integrations. Wrong. So wrong.” – Verified User ⭐☆☆☆☆ February 9, 2024
“I believe the search function is terrible there is some “upgraded search function” but management doesn’t want to pay more than they already are for the service. Rightfully so I should be able to easily bring up search results from my own notes without it bringing up a bunch of irrelevant info.” – Jesse Jackson ⭐☆☆☆☆ January 25, 2022
Ratings, scores, and feature assessments follow our standard evaluation process. See our review methodology.
