Independent platforms
Mitto Reviews
According to independent reviews, Mitto averaged at 4.1 out of 5, which is a high yet not spotless score. So, before picking Mitto as your SaaS solution, it makes sense to evaluate whether it’s a good fit for your business – feature-by-feature, including real use cases and user feedback.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 3.5 | 2 |
| G2 | 4 | 2 |
| Gartner | 4 | 4 |
| GetApp | No reviews | No reviews |
| Glassdoor | 4.1 | 55 |
| GoodFirms | No reviews | No reviews |
| Software Advice | No reviews | No reviews |
| Trustpilot | No reviews | No reviews |
| TrustRadius (out of 5) | No reviews | No reviews |
| Weighted Average Rating | 4.1 |
See also: What Made Us Choose Sources for Expert Score?
Mitto Social Media
Mitto Traffic & Engagement
Curious how users actually find and interact with Mitto? The table below covers traffic sources, user engagement, and other key mitto.ch metrics.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 25379.0 | 3.54 | 234.8 | 0.35 | 40% | 50% | 0.42% | 5.9% | 0.11% | 3.0% |
Mitto Website Visits Two-Year Trend: Positive
Learn more: Website Traffic Indicators We Use.
Supported Integrations
Mitto connects with platforms like HubSpot, Salesforce, and Moengage, ensuring your Call Management system fits into your existing sales and marketing tools without extra setup.
- HubSpot
- Salesforce
- Moengage
- Shopify
- Zoho
- RSA
- Power Automate
- Bitrix 24
- Zapier
- Rapid
Mitto Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Here’s a look at what Mitto actually delivers – and where it falls short.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | Not verified |
| Vanity Numbers | Not verified |
| Toll-Free Numbers | Not verified |
| Real-Time Reporting | Yes |
| Professional Recordings | Not verified |
| Interactive Voice Response (IVR) | Yes |
| Call Recording | Not verified |
| Call Analytics | Yes |
| Inbound Call Tracking | Not verified |
| Call Filtration | Not verified |
| Automatic Call Distribution (ACD) | Not verified |
| API and Third-Party Integrations | Yes |
| Pay-Per-Call | Not verified |
| CRM | Not verified |
| CPaaS | Not verified |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Real-Time Reporting
Engati’s analytics dashboard tracks conversation counts, bot resolution rates, drop-off points, and user engagement as they happen across every channel the bot is deployed on. If the bot is struggling with a particular query type, or handing off to human agents more than it should, the dashboard shows it while it’s happening rather than in a report you pull at the end of the week. You can also filter by time period, channel, or intent category to dig into specific issues.
Interactive Voice Response (IVR)
nan
Call Analytics
Through Twilio integration, Engati’s voice bot can be wired into an IVR setup so callers talk through a voice-driven flow rather than press numbers on a keypad. The bot understands what the caller needs and routes accordingly. Routine queries — account status, appointment confirmations, basic FAQs — get handled without a human agent picking up. It’s available on the enterprise plan and takes some setup, but for teams looking to move away from touch-tone IVR, it’s how Engati fits into that picture.
API and Third-Party Integrations
Engati connects to Salesforce, Google Workspace, Freshdesk, Zendesk, Google Sheets, Google Calendar, Zapier, and plenty more through its integrations tab — most of it without needing a developer. You pick the platform, configure the node, and the bot can pull customer data, create tickets, update records, or trigger calendar events mid-conversation. For anything not covered by a native integration, there’s a JSON REST API that connects to external services directly from the bot flow.
Average Performer in Call Management: While it provides basic call management features, Mitto lacks the innovation, scalability, and reliability to compete with top-rated businesses.
Related: How We Classify Inbound Call Management Software.
What Do Customers Say About the Mitto?
Positive reviews:
“Super easy to set up and manage campaigns. Good set of APIs as well that makes it easy to integrate into our various tools.” – Verified User in Telecommunications ⭐⭐⭐⭐☆ June 12, 2024
“They have a really good easy-to-use/easy-to-learn portal that allowed me to start using SMS and WhatsApp with our CRM application. Didn’t take long to integrate.” – Verified User in Telecommunications ⭐⭐⭐⭐☆ March 14, 2024
Positive reviews:
“We have implemented Mitto for one of our engineering BUs in the GCC (UAE, Saudi, Oman). The goal was to automate customer communication across service requests, job-card updates, and field-technician scheduling.” – IT Manager ⭐⭐⭐⭐☆ November 2, 2025
“My experience with Mitto has been very convenient overall. Mitto provides a reliable, straightforward, and all-in-one platform for a person like me who loves to keep every chat organized.” – IT Associate ⭐⭐⭐⭐☆ October 13, 2025
Positive reviews:
“It’s very flexible, and supportive community. Some of the leadership members are approachable which is good. Great for beginners. Benefits are good. There’s no micromanaging, as long as the job is done and results are good, there’s no checking up, unless you ask.” – Sales Development Representative (SDR) ⭐⭐⭐⭐☆ December 2, 2024
“Benefits are great. If they recognize your hard work and you provide results, you can get a promotion, otherwise don’t expect much. In general, good atmosphere and culture. Ability to work remote or go to the office is a big plus.” – Anonymous Employee ⭐⭐⭐⭐☆ June 1, 2023
Negative reviews:
“As the years go by, the budget for salaries decreases. Leadership has no vision for the future, big decisions aren’t being made based on ‘real data,’ and I don’t see a bright future for Mitto. One thing to remember – at the end of the day, you are just a number.” – Sales Ops Analyst ⭐⭐⭐☆☆ September 24, 2023
“A company without a well-established structure, without good mentors and a clear career path, exploits people for low wages.” – Office Assistant ⭐☆☆☆☆ February 10, 2022
Ratings, scores, and feature assessments follow our standard evaluation process. See our review methodology.
